RetroRadioZone FAQ

Questions before ordering? Check here first!
Crosley, Teac, Philco and Spirit of St Louis Radios, Turntables, Record Players, CD players and Entertainment Centers have become tremendously popular. Here are answers to some of the questions we are often asked. If you have a specific question that is not answered here or elsewhere on our site, please send us an email or call us for additional information. One of our customer service specialists will be happy to assist you.

Are your products guaranteed?

All Crosley products come with a 90 day manufacturer's warranty against defects. The CR12 Jukeboxes carry a 6 month manufacturer's warranty.We are proud of our FREE FAST TRACK WARRANTY policy for any defective Crosley product (certain items may be excluded from this offer). If, during the first 30 days from the date your Crosley product was shipped, there is a defect, we will have the item picked up at the original delivery location at no cost to you. It will be brought back to our designated Crosley repair facility where it will be repaired or replaced at no cost. The repaired item or the replacement will be shipped back to you at no charge. Large jukeboxes may be repaired, at our sole discretion, by our designated local service facilities. (Customers are requested to keep all original shipping boxes and packing materials through the life of the warranty to facilitate prospective transportation of the jukebox. We do not issue Return Service Labels for defective items being returned for credit, nor do we refund Return Shipping Costs to us for such items. RetroRadioZone offers a 30 day satisfaction guarantee on all Crosley products as long as you return the product in unused, like-new condition with the original packaging materials and all accessories. Please call for a return authorization number and shipping instructions prior to returning anything to us. Items returned without a Return Authorization Number will be refused and returned to you by the shipping company and you will incur additional freight costs. This return policy is subject to the terms and conditions found elsewhere on our site (click on the 'customer service' link and then click on 'customer support'). Click here for more information.

Can any of your products be connected to my computer or home stereo or home theater?

Several Crosley models including, the Crosley CR-711 record player can be connected to a stereo or computer (if eqipped with "audio- in" jacks. Others like the CR79CD 4-in-1 Entertainment Centers have the ability to connect to remote speakers (not included). These units comes with an on/off switch to defeat the internal speakers when a remote connection is desired. Please call our customer service specialists if you have questions regarding your specific applications or requirements.

	What's the warranty for the "Nostalgia" line of products?
	The manufacturer's warranty on the "Nostalgia" series is one year (parts and labor). All service related issues are handled by Teac's network of authorized service centers throughout the Continental US. We do not service or repair machines at our facility.

Are the tone arms on the turntables automatic?

All Crosley & Philco turntables are equipped with a semi-automatic tone arm. There is an on/off switch that must be activated. After placing the record on the turntable the tone arm is moved to the right manually in order to activate the switch and start the turntable motor. When the record is finished, the turntable will stop turning automatically, however, the tone arm must be returned to its resting position by hand. A simple to follow set of instructions is included with each product. The Nostalgia series of turntables is completely manual and you have to shut them off after each play and reset the tone arm manually.

	Can the cassette tape players record from the radio, cd player or turntable on multi-platform machines like the cr78cd or the CR79CD?
	Crosley's CR79CD 4-in-1 Entertainer includes a Cassette Recording Feature. Several Nostalgia models can also record from any of their built-in music sources to their built-in cassettes.

Are the products sold by RetroRadioZone recent models or last year's clearances?

RetroRadioZone carries only the absolute latest models. Unlike some retailers and e-tailers, we do not buy and sell clearances of last year's models. Nor do we sell 'blemished" or "seconds". All our merchandise is brand new, in-the-box BRAND NAME and comes with the full manufacturer's warranty. We caution prospective buyers to be on the alert for exceptional deals on cheap imitations, old models (like Crosley & Philco record players with only 2 speed turntables and dated technologies), E-Bay sales - which are not authorized by the manufacturer and may not carry a valid warranty and sales by "brick & morter" stores that only carry select Crosley items on a seasonal basis and offer limited to no after sales support.

	Are replacement needles / cartridges available for your record players?
	Yes, we carry replacement needles for the record players and turntables we sell. You can find replacement needles in the "Stands and accessories" link from our main index.

Do any of your record players offer the ability to "stack" more than one record at a time and automatically change from one record to another?

Years ago, many record players had "automatic record changers". When one record finished playing, the tone arm re-set itself and the changer dropped the next record and the tone arm positioned itself for play.

Crolsey introduced the Stack-O-Matic series of record players for those consumers that want the convenience of stacking their records. These Stack-O-Matic record players include the ability to stack 45's and 33 1/3 and play (but not stack) 78 RPM records.